Customer reviews

VOICE

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  I appreciate the friendly and professional service provided by the staff.

  I applied for a rental car at the airport on the day of the flight, but due to a mistake, I booked the wrong date. However, the staff were very polite and prompt, and the process went smoothly. The car was in good condition, and I received all the support I needed, so I was able to enjoy my trip without any worries.I was able to catch my flight back with plenty of time to spare. I really appreciate the kindness and professionalism of the staff. Thank you!

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  The car was clean and comfortable, and the return process was smooth.

  I was very satisfied with the car that was prepared for me in near-new condition. The interior of the car was clean and comfortable, just like a new car, and I was able to travel long distances without any problems and enjoy the journey. The staff’s service was also very good. Everything went smoothly from booking to picking up and returning the car, and all the necessary explanations were given in detail, so I was able to use the service with peace of mind. I would definitely use your service again next time. Thank you!

• 

  If you rent a minivan, it’s the best value for money!

  The service was excellent, the car was clean, and we had a comfortable sightseeing experience! I think it’s the best value for money if you’re renting a minivan. The best thing about renting a minivan is that you can use it without worrying about your budget.Furthermore, I was very grateful that they picked me up at Sapporo Station instead of the airport. I had some concerns, so I asked many questions before renting the car, but they responded quickly and alleviated my worries. The staff at EXR Rent-A-Car were also very nice, and the car I rented was very easy to drive. Thank you very much.